ORDERING, SHIPPING & REFUNDS

All PRICES on this website are listed in Australian Dollars (AUD), NOT incl. Goods & Services Tax (GST 10%). GST is applicable to domestic Australian orders only.

NO CATALOGUE

We mainly sell SPECIMEN SEASHELLS for collectors - and DECOSHELLS (for crafts, decoration & interior design).

We also sell BOOKS about seashells. As our stock changes frequently, we do not offer a printed catalogue - it would be out of date almost immediately.

NO ONLINE ORDERING FORMS

We do not use online ordering forms and prefer informal e-mail messages instead.

You can add your own comments to your order anywhere you like (i.e. colour or size preferences), which is important for specimen shell orders.

MINIMUM ORDER

Minimum ordering value: $ 30.00 (+GST, not incl. shipping cost).

GST

Australian Goods & Services Tax (10%) is applicable to all Australian domestic orders.

No GST applies for overseas export, but Australian customers will receive a quote incl. GST.

ORDERING BOOKS

Please send us an e-mail, fax or letter with the titles and QTY you wish to order.

Please include your mailing address and contact phone nr. (in case of queries). We will send you a quote with available payment and delivery options to your destination.

All BOOK prices are listed in AUD (not incl. GST) 

Please send us an e-mail, fax or letter with QTY and type of shells or starfish you would like to order.

Please include your mailing address and contact phone nr. (in case of queries). We will send you a quote incl. available payment methods and shipping cost to your destination.

All DECOSHELLS prices are listed in AUD (not incl. GST).

ORDERING SPECIMEN SEASHELLS (MINIMUM ORDER VALUE: $ 30.00)

Please e-mail, fax or mail us with a list of QTY & type of shells you would like to order. You can specify preferences (colour / pattern, etc.)

Please include your mailing address and contact phone number (in case of queries).

All SPECIMEN SHELL items are priced in AUD (not incl. GST)

Specimen seashell ordering requires additional text description per item, as each shell is unique. To help you order exactly what you want, we have established the following 3 steps:

3 EASY STEPS VIA COPY & PASTE (You're welcome to send us a handwritten fax or letter instead, but this method will save you time!)

1 - SELECT: Open any pricelist and scroll down to your desired shell listing. Select the ENTIRE ROW featuring name, location, description, grading and price of the species you want. To select, keep your left mouse-button pressed and drag your cursor across until all you want is highlighted, then release the mouse button. You will find the text you just highlighted still selected. If you make a mistake, no problem! Just left-click your mouse again elsewhere on the screen to de-select - and try again.

2 - COPY: Right-click your mouse on the highlighted text. From the pop-up menu, select COPY with a left-click of your mouse. This copies only your highlighted text.

3 - PASTE: Go to our contact page and click on the e-mail link. A new e-mail window will open on your screen. Type a subject (i.e. "Specimen Order") in the subject bar. Put your cursor in the message space. Right-click and select PASTE from the pop-up menu with a left-click of your mouse. Your selected bit of text will now appear in your e-mail window.

Repeat these steps for additional items from our lists to paste into the same message.

Add any comments (i.e. preferences) for your order as you like and don't forget to include your name & mailing address! Send your message. Done!

We will reply to you ASAP with an offer incl. shipping cost that will include all available payment options.

TIP: Consider pasting into other file formats (WORD, EXCEL, PDF, etc.) for step 3.

Open a new file and paste your rows into that. Add your address & phone details and comments, then save the file and attach it to your e-mail.

- Want to order a lot of species from a single pricelist? Simply select & copy the entire list into your e-mail / file. Then just DELETE the species you don't want to order - very quick & easy!

- Problems with formatting? No worries - if your email or document looks a bit strange, we can usually figure it out!

DISCOUNTS & WHOLESALE

SPECIMEN SEASHELLS

We do not produce specific wholesale price lists, but prefer to offer discounts for large orders in general (NOTE: Not incl. Special Offers). This helps to lower your delivery cost per item.

We can offer the following discounts:
    - 5% discount for orders of AUD 1000.00 and above in value.
    - 10% discount for orders of AUD 2000.00 and above in value.
There are also substantial discounts available for selected species that apply also for small orders. Please find them described as "wholesale offer" in our pricelists. We may grant additional discounts if you purchase 10 (or more) of any listed item. We will generally grant free gifts with each order, which will add up to another considerable discount. The number of gifts usually increases over time as we continue our business relationship with you.

DECOSHELLS

Most items in this category already offer a DISCOUNT BUYING OPTION. We can offer further discounts for large orders, which will certainly help to lower your delivery cost per item.

    - 5% discount for orders over AUD 300.00 (or additional extra items if you prefer this)

    - 10% discount for orders over AUD 500.00 plus numerous free gifts and samples (which further help to offset postage cost)
Additional discounts will largely depend on the conditions and prices we have to pay when buying our stock (many different sources). If you are purchasing for a shop / business, we will generally grant you free shells or starfish per order = additional discounts, which usually increase over time. Let us know if you require a constant supply of any particular item.

BOOKS

Seashell reference books require first-class paper for excellent image reproduction while targeting only a very small worldwide audience of connoisseurs. They are produced in low (expensive) print runs, at extremely low profit margins for publishers and distributors alike (if any). We proudly distribute to Australia & Asia/Pacific regions for the following publishers (NOTE: Small discounts available for re-sale / booksellers apply to orders of at least 2 copies per title):

    - CONCHBOOKS, Germany

Re. discounts for books and magazines from other publishers / suppliers: Please contact us for more information.

DOMESTIC SHIPPING

We do not charge additional packaging / handling fees. Before we ship your order, a pro forma invoice will be posted, faxed or e-mailed to you with a detailed invoice incl. shipping quote to your destination.

VIA AUSTRALIA POST ePARCEL / ePARCEL EXPRESS

Prices are valid as of 3rd of June, 2016.

We ship via Australia Post Business eParcel, which is a fully trackable service wih optional delivery against signature, featuring optional email tracking updates and EXPRESS options. Priced economically, it's usually cheaper than AusPost prepaid options. For example, local Perth deliveries up to 20kg to your door cost only $ 8.00 (incl. GST).

One 1kg eParcel shipping to Sydney or Melbourne Metro areas is currently priced at only max. $ 10.41 (incl. GST). 2kg = $ 11.48 (incl. GST), etc.

We do not charge a handling fee.

VIA TNT / SENDLE

Courier TNT / SENDLE delivery to your door is also available Australia-wide, but this service is usually more expensive, unless your shipment exceeds Australia Post parameters. Prices for delivery will be quoted in AUD (incl. GST). We will provide an alternative TNT / SENDLE quote if:

1) You request EXPRESS delivery of a large volume shipment. Best shipping option: TNT Overnight First Class

2) Your packaged order exceeds Australia Post 15kg volumetric weight / requires multiple boxes and a more economical delivery option for your destination postcode would be via TNT Road Express or SENDLE

INTERNATIONAL SHIPPING

We do not charge packaging / handling fees. Before we ship your order, a pro forma invoice will be posted, faxed or e-mailed to you with a detailed invoice incl. shipping quote to your destination.

VIA AUSTRALIA POST INTL AIR MAIL / AIR MAIL EXPRESS

- Prices are quoted in AUD (not including tax).

- Parcels to destinations in CHILE, ARGENTINA, PHILIPPINES, RUSSIA, ITALY, ISRAEL and SPAIN by REGISTERED / INSURED AIRMAIL / COURIER only.

INSURANCE / EXTRA COVER

For insured Intl. AirMail Shipping / Extra Cover, add approx. AUD 9.75 (per AUD 100.00 of value) to the total postage amount for better handling and faster delivery against signature only.

- Some countries may not allow Extra Cover options, but we can ship via AirMail Express or Pack&Track service (both incl. online tracking) for better handling and faster delivery against signature only.

- Delivery to most destinations in Europe / USA will take about 4-5 business days from date of mailing (pending customs and security screening on arrival).

COURIER

We can ship via courier (TNT / EMS / DHL). Please note that the cost of courier service may cost 2-3 times more than equivalent Australia Post AirMail options.

- Delivery to most destinations worldwide will take 4 business days, pending fast-tracking of customs / security screening.

- If you have a courier account, please advise details for your preferred service.

CUSTOMS / DUTY

We export tax-free goods from Australia, so please be aware that tax / duty may apply for importing goods to your destination and check applicable rates at your local customs office.

PAYMENT METHODS (DOMESTIC)

CREDIT CARD

We accept domestic Australian VISA or MasterCard payments. Please contact us - phone, fax (dedicated fax line to our secure office) or e-mail us with your card details (we require your name, address & contact phone nr., card number, CVV code and expiry date). We will acknowledge receipt of your details, process your payment immediately as a standard internet order and will get your shipment incl. tax invoice/receipt underway for you at once - if possible on the same day, otherwise on the next business day.

EFT / BANK TRANSFER

We accept bank transfers of your Australian Dollar payment directly into our business account at the NATIONAL AUSTRALIA BANK. Please contact us for our bank details.

CHEQUE

We accept Australian personal or bank cheques (Australian Dollars only) made out to AUSTRALIAN SEASHELLS PTY. LTD. 

MONEY ORDER

We accept Australia Post money orders (Australian Dollars only) made out to AUSTRALIAN SEASHELLS PTY. LTD. 

CASH

We accept cash payments (Australian Dollars only).

NOT ACCEPTED

Diners, AMEX, BankCard, EFTPOS, PayPal, B-PAY, Western Union (or any other payment methods not listed above).

PAYMENT METHODS (INTERNATIONAL)

CREDIT CARD

We can accept international VISA or MasterCard payments (NO Diners or AMEX). Please contact us - phone, fax (dedicated fax line to our secure office) or e-mail us with your card details (we require your name, address & contact phone nr., your card number, CVV code and expiry date). We will acknowledge receipt of your order, process your payment immediately as a standard internet order and will get your shipment underway for you at once - if possible on the same day.

EFT / BANK TRANSFER

We can accept international EFT bank transfers (AUD - Australian Dollars ONLY) to our business account at NAB (National Australia Bank).

To convert your invoice amount (AUD) to your own currency, we recommend the following converter website: The XE.com Universal Currency Converter

Please contact us for our bank details and detailed information.

CHEQUE

We can accept personal or bank cheques in AUD made out to Australian Seashells P/L.

We can accept personal or bank cheques in USD (value at least 200.00 USD and above!), made out to Mr. Hugh Morrison only.

NOTE: We can only accept cheques with machine encoding on the lower edge (NO non-encoded cheques, sorry!).

MONEY ORDER

We can accept Intl. money orders (via Post Office - NOT Western Union) made out in Australian Dollars to AUSTRALIAN SEASHELLS PTY. LTD. Please send money orders to our mailing address - see contact. Please be aware that post offices will charge you (and us) substantial fees for this service, which is however both secure and reliable.

PAYPAL

We accept PayPal payments in AUD from Intl. customers only (NOTE: 4% surcharge applies to help cover PayPal 3rd party fees). Please request a PayPal invoice!

CASH

We accept cash payments (AUD, USD or EURO)

NOT ACCEPTED

Diners, AMEX, BankCard, EFTPOS, B-PAY, Western Union, bank drafts or cheques in other currencies (or any other payment method not listed above).

REFUNDS / MONEY-BACK GUARANTEE

WE DO NOT SHIP ON CONSIGNMENT. HOWEVER, WE OFFER A FULL MONEY BACK GUARANTEE FOR ALL OUR SPECIMEN SEASHELLS. IF YOU DO NOT LIKE THE SHELLS WE HAVE SELECTED FOR ANY REASON, YOU CAN SEND THEM BACK FOR A FULL REFUND OR EXCHANGE IF YOU WISH.

ADDITIONAL INFO

Please find additional information on classification, grading and exchange of specimen shells on the information page.

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Copyright © 2002-2016 Australian Seashells PTY Ltd.

Last modified: 19-02-17