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  ORDERING, SHIPPING & PAYMENTS OVERVIEW  
 

We tried eCommerce, but it's not a good fit! Natural Seashells are by definition not mass products and it turns out that most customers have a preference or query when ordering.

Here's how manual Ordering, Shipping & Payments work with us. See HELP CENTRE for Quick Links or contact us if you have a question!

 
 

 

 
HOW IT WORKS:
All PRICES on this website are listed in Australian Dollars (AUD), not incl. GST (Goods & Services Tax = 10%)

NO CATALOGUE
We sell SPECIMEN SEASHELLS for collectors - and DECOSHELLS for crafts, decoration & interior design.
We also sell BOOKS about seashells. Our stock changes so quickly that we cannot offer a printed catalogue - it would be out of date almost immediately!

NO ONLINE ORDERING FORMS
We do not use online ordering forms / shopping basket and prefer informal e-mail messages instead.
This allows you to add your own comments to your order anywhere you like (i.e. colour or size preferences), which is great for specimen shell orders and many decor projects.

MINIMUM ORDER
Minimum ordering value: $ 30.00 (+ GST, not incl. shipping cost).

GST
Australian Goods & Services Tax (10%) is applicable to all Australian domestic orders.
No GST applies for overseas export, but Australian customers will receive a quote incl. GST.

ORDERING BOOKS
Please send us an e-mail, fax or letter with the titles and QTY you wish to order.
Please include your mailing address and contact phone nr. (in case of queries). We will send you a quote with available payment and delivery options to your destination.
All BOOK prices are listed in AUD (not incl. GST)  

ORDERING DECOSHELLS / STARFISH (MINIMUM ORDER VALUE: $ 30.00)
Please send us an e-mail, fax or letter with QTY and type of shells or starfish you would like to order.
Please include your mailing address and contact phone nr. (in case of queries). We will send you a quote incl. available payment methods and shipping cost to your destination.
All DECOSHELLS prices are listed in AUD (not incl. GST).

ORDERING SPECIMEN SEASHELLS (MINIMUM ORDER VALUE: $ 30.00)
Please e-mail, fax or mail us with a list of QTY & type of shells you would like to order. You can specify preferences (colour / pattern, etc.)
Please include your mailing address and contact phone number (in case of queries).
All SPECIMEN SHELL items are priced in AUD (not incl. GST)
Specimen seashell ordering requires additional text description per item, as each shell is unique. To help you order exactly what you want, we have established the following 3 steps:

3 EASY STEPS VIA COPY & PASTE (you're welcome to send us a handwritten fax or letter instead, but this method will save you time!)

1 - SELECT: Open any pricelist and scroll down to your desired shell listing. Select the ENTIRE ROW featuring name, location, description, grading and price of the species you want. To select, keep your left mouse-button pressed and drag your cursor across until all you want is highlighted, then release the mouse button. You will find the text you just highlighted still selected. If you make a mistake, no problem! Just left-click your mouse again elsewhere on the screen to de-select - and try again.

2 - COPY: Right-click your mouse on the highlighted text. From the pop-up menu, select COPY with a left-click of your mouse. This copies only your highlighted text.

3 - PASTE: Go to our contact page and click on the e-mail link. A new e-mail window will open on your screen. Type a subject (i.e. "Specimen Order") in the subject bar. Put your cursor in the message space. Right-click and select PASTE from the pop-up menu with a left-click of your mouse. Your selected bit of text will now appear in your e-mail window.
Repeat these steps for additional items from our lists to paste into the same message.
Add any comments (i.e. preferences) for your order as you like and don't forget to include your name & mailing address! Send your message. Done!
We will reply to you ASAP with an offer incl. shipping cost that will include all available payment options.

TIP: Consider pasting into other file formats (WORD, EXCEL, PDF, etc.) for step 3.
Open a new file and paste your rows into that. Add your address & phone details and comments, then save the file and attach it to your e-mail.
- Want to order a lot of species from a single pricelist? Simply select & copy the entire list into your e-mail / file. Then just DELETE the species you don't want to order - very quick & easy!
- Problems with formatting? No worries! If your email looks a bit strange, don't worry - we can usually figure it out. People now often send us mobile screenshots of what they would like to order. That's fine too..

DISCOUNTS & WHOLESALE

Most items listed in the Decoshells section (Seashells, Starfish, etc. for Decoration) will offer discount pricing for multiple item ordering. Australian Seashells does not distinguish between general public and retailer customers, offering additional bulk discounts for large orders based on the total order volume as follows:


DECOSHELLS
Most items in this category already offer discounted multiple item ordering. Consider placing a larger order instead of several smaller ones to lower delivery cost per item and get an additional bulk discount:
   - 5% discount for orders over AUD 300.00 and above in value.
   - 10% discount for orders over AUD 500.00 and above in value.

We will also include numerous free gifts and samples (which further help to offset postage cost). Applicable discounts largely depend on the conditions and prices we have to pay when buying our stock (many different sources). If you are purchasing for a shop / business, we will generally grant you free items for each order. Let us know if you need a regular supply of any item.

 

SPECIMEN SEASHELLS

-        5% for Specimen Seashells orders of AUD 1000.00 (not incl. GST) and above in value.

-        10% for Specimen Seashells orders of AUD 2000.00 (not incl. GST) and above in value.

There are also substantial discounts available for selected species that apply also for small orders. Please find them described as "wholesale offer" in our pricelists. We may grant additional discounts if you purchase 10 pcs (or more) of any listed item. We will generally grant free gifts (extras) with each order, which will add up to another considerable discount. Gifts increase over time as we continue our business relationship with you.


BOOKS
Seashell reference books require first-class paper for excellent image reproduction while targeting only a very small worldwide audience of connoisseurs. They are produced in low (expensive!) print runs, at extremely low profit margins for publishers and distributors alike (if any). We proudly distribute some titles exclusively to Australia / Oceania / Asia/Pacific regions. Small discounts available for booksellers apply to orders of at least 2 copies per title. Please contact us for more information.

SHIPPING

We ship worldwide. Check here if Australia Post ships to you - if they do, we will too! All our product prices include handling/packaging. Although fragile shells may require double-boxing, etc, we do not charge additional handling fees. We will commence assembly and packaging of your order once we receive payment.

DOMESTIC SHIPPING
No packaging / handling fees. Before we ship your order, a pro forma invoice will be posted, faxed or e-mailed to you with a detailed invoice incl. shipping quote to your destination.
 

STANDARD Delivery / Tracking

We will automatically ship your order by the most economical shipping option, based on parcel weight. Our default option is Standard Australia Post eParcel service (trackable, delivery against signature) charged at flat rates (max. 15kg per parcel). The eParcel system sends automatic tracking updates to your email address as soon as the parcel is lodged, delivery time is quoted at max. 5 business days to Australian destinations.

 

EXPRESS Delivery / Tracking
If your order is urgent, please request Australia Post EXPRESS eParcel shipping, which will be charged at flat rates, based on parcel weight (max. 5kg per parcel). It's a fully trackable service offering automatic delivery updates to your email address as soon as your parcel is lodged, with delivery against signature quoted within max. 3 business days to Australian destinations.

 

Click here for Flat Rate Standard & Express Shipping Prices / more info on Shipping.


INTERNATIONAL SHIPPING
No packaging / handling fees for worldwide delivery. All International orders are evaluated with care for each shipment to ensure we are quoting the best possible (most economical) and preferably trackable shipping option for your destination. Options include:

 

STANDARD AirMail Delivery / Tracking

We will quote International shipping via Standard Australia Post AirMail (Standard AirMail) by default. This service is trackable via www.auspost.com.au and delivery to most destinations worldwide is estimated at 6-10 business days.

 

EXPRESS AirMail Delivery / Tracking

Please request Australia Post AirExpress shipping (Standard AirMail) if you would like faster delivery against signature, featuring automatic delivery updates. All parcels are also manually trackable via www.auspost.com.au and delivery to most destinations worldwide is estimated at 4-5 business days.

 

International Delivery Times
Australia Post generally advises delivery to most destinations in Asia as 4-5 business days, USA and Western Europe as 6-10 business days via Standard AirMail (pending customs and security screening on arrival). For more detailed and comprehensive Intl. delivery times, please visit the Australia Post website.

IMPORTANT International Customs / Duty Notice:
Australian Seashells will export tax-free goods when shipping your order from Australia. Please be aware that tax / duty may apply for importing goods to your destination on arrival in your country. Please check applicable duty rates at your local customs office.

 

International Courier Shipping
We can ship via your own preferred courier (TNT / EMS / DHL). Please advise details when placing your order if you would like to use your own courier account for shipping. Most worldwide Courier deliveries will take 4-5 business days from date of lodgement, pending fast-tracking of customs / quarantine inspection. NOTE: Courier delivery services require a physical street address for delivery (no PO Boxes).

 

Click here for more info on Shipping

 

PAYMENT METHODS (DOMESTIC)

CREDIT CARD
We accept domestic Australian VISA or MasterCard payments. Please contact us - phone, fax (dedicated fax line to our secure office) or e-mail us with your card details (we require your name, address & contact phone nr., card number, CVV code and expiry date). We will acknowledge receipt of your details, process your payment immediately as a standard internet order and will get your shipment incl. tax invoice/receipt underway for you at once - if possible on the same day, otherwise on the next business day.

EFT / BANK TRANSFER
We accept bank transfers of your Australian Dollar payment directly into our business account at the NATIONAL AUSTRALIA BANK. Please contact us for our bank details.

CHEQUE
We accept Australian personal or bank cheques (Australian Dollars only) made out to AUSTRALIAN SEASHELLS PTY. LTD. 

MONEY ORDER
We accept Australia Post money orders (Australian Dollars only) made out to AUSTRALIAN SEASHELLS PTY. LTD. 

CASH
We accept cash payments (Australian Dollars only).

NOT ACCEPTED
Diners, AMEX, BankCard, EFTPOS, Domestic PayPal, B-PAY, Western Union (or any other payment methods not listed above).

PAYMENT METHODS (INTERNATIONAL)

CREDIT CARD
We can accept international VISA or MasterCard payments (NO Diners or AMEX). Please contact us - phone, fax (dedicated fax line to our secure office) or e-mail us with your card details (we require your name, address & contact phone nr., your card number, CVV code and expiry date). We will acknowledge receipt of your details, process your payment and get your shipment underway for you ASAP - if possible on the same day, otherwise on the next business day.

EFT / BANK TRANSFER
We can accept international EFT bank transfers (AUD - Australian Dollars ONLY) to our business account at NAB (National Australia Bank - please contact us for our bank details).
To convert your invoice amount (AUD) to your own currency, we recommend XE.COM Currency Converter.

CHEQUE
We can accept personal or bank cheques in AUD made out to Australian Seashells P/L.
We can accept personal or bank cheques in USD (value at least 200.00 USD and above!), made out to Mr. Hugh Morrison only.
NOTE: We can only accept cheques with machine encoding on the lower edge (NO non-encoded cheques, sorry!).

MONEY ORDER
We can accept Intl. money orders (via Post Office - NOT Western Union) made out in Australian Dollars to AUSTRALIAN SEASHELLS PTY. LTD. Please send money orders to our mailing address - see contact. Please be aware that post offices will charge you (and us) substantial fees for this service, which is however both secure and reliable.

PAYPAL
We accept PayPal payments in AUD from Intl. customers only (NOTE: 3.6% surcharge applies to help cover PayPal 3rd party fees). Please request a PayPal invoice!

CASH
We accept cash payments (AUD, USD or EURO)

NOT ACCEPTED
Diners, AMEX, BankCard, EFTPOS, B-PAY, Western Union, bank drafts or cheques in other currencies (or any other payment method not listed above).

REFUNDS / MONEY-BACK GUARANTEE
We acknowledge that Specimen Seashells are by definition highly individual objects and there is still no better way to evaluate a Specimen Shell than holding it in your hand and looking at it. We are offering you a ‘Money Back Guarantee' for all our Specimen Seashell items, which means that you can return any of them for a refund (or online shop credit if you prefer that) to the full value of the item(s) returned, excluding shipping cost. In short, if you do not like the shells we have selected for any reason, you can send them back for a full refund or exchange if you wish.


Copyright © 2017 Australian Seashells PTY Ltd.

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