Home | Decoshells | Specimen Shells | Books | Ordering & Shipping | Contact Us


for Australian Seashells PTY Ltd. (ABN 35066393646).


These terms and conditions set out the basis on which you may browse and use our website at www.seashells.net.au (the website). Please read the terms carefully before you use our website or purchase products. By browsing this website you are agreeing to be legally bound by the terms & conditions, our privacy policy, and our cookie policy. Note this website is not interactive - no SSL certificate required.



All prices are listed in Australian Dollars (AUD), not incl. GST. 
GST (Australian Goods & Services Tax 10%) is applicable to all Australian domestic orders sent to destinations in Australia. Please contact our sales team if you have questions regarding GST.
All International orders are manually evaluated for tax-free delivery cost to ensure we are offering the best possible (most economical) shipping option for your destination.


Minimum Order
There is a minimum ordering amount of Australian Dollars (AUD) $ 30.00 (incl. GST, not incl. shipping cost) - per order.


Discounts & Wholesale
Most items listed in the Decoshells section (Seashells, Starfish, etc. for Decoration) will show discount pricing for multiple item ordering. While Australian Seashells does not distinguish between general public and retailer customers, we do offer additional discounts for large orders based on the total order volume (bulk discount). Consider placing a larger order instead of several smaller ones to get a bulk discount and to lower delivery cost per item at the same time. The Australian Seashells sales team will grant applicable discounts as follows:

Most items in this category already offer discounted multiple item ordering, but we can offer additional discounts for large orders. Ordering in bulk will also help to lower your delivery cost per item.
   - 5% discount for orders over AUD 500.00 and above in value.
   - 10% discount for orders over AUD 800.00 and above in value.

We will include numerous free gifts and samples (which further help to offset postage cost). Applicable discounts largely depend on the conditions and prices we have to pay when buying our stock (many different sources). If you are purchasing for a shop / business, we will generally grant you free items for each order.



    - 5% for Specimen Seashells orders of AUD 1000.00 (not incl. GST) and above in value.

    - 10% for Specimen Seashells orders of AUD 2000.00 (not incl. GST) and above in value.

While sales of really rare and expensive shells are negotiated individually (sorry no discounts), many other species do attract substantial discounts regardless of order volume, described as "wholesale offer" in our pricelists. We may also offer you additional discounts if you purchase 10 (or more) of any listed item - and we will generally grant free gifts with each order. This usually amounts to another considerable discount, as QTY of gifts will increase over time as we continue our business relationship with you.

Seashell reference books are produced in low (expensive!) print runs, at extremely low profit margins for publishers and distributors alike (if any). Small discounts available for booksellers apply to orders of at least 2 copies per title. Please contact us to obtain a booksellers discount.




Payment Methods

- VISA and MasterCard payments

- Electronic Funds Transfer payments (EFT)

- Personal and business cheques in Australian Dollars (made out to Australian Seashells P/L)

- Cash payments. 

- We accept INTL PayPal payments on request - ask us to send you a PayPal invoice for your order in Australian Dollars (3.6% surcharge applies). PayPal converts the invoice amount to your own currency, so you can pay our PayPal invoice as you like (USD, EUR, YEN, etc..).


Ordering Terms & Conditions
I confirm that I am at least 18 years old and am ordering the correct item, quantity, type (i.e. grading / locality) and price as listed per item in my enquiry, and am requesting Australian Seashells to complete payment for these items on my behalf.

I understand that Australian Seashells does not offer an extended cooling-off period for the items in the order and that this purchase is deemed a firm sale by the end of the same business day the order was placed (or the following business day until 12 PM Perth, WA time), if the order was placed after close of business of the preceding business day.

I can contact the Australian Seashells head office by phone on 08 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST). I understand that once my order has been shipped, my options to return items to Australian Seashells are limited as outlined in the Returns Policy.

How to Order

We prefer manual ordering as outlined below instead of eCommerce / shopping basket checkout. This approach works best for natural objects like seashells (highly individual by definition) as it allows you to ask questions during ordering and we can ensure you can find exactly what you need. It also means that we can safely run our website without SSL / largely cookie-free.


BY EMAIL: To order from Australian Seashells via email to info@seashells.net.au (preferred option) please select from our entire website (you can mix & match all items).


- Copy desired item title, add QTY and ordering options, i.e. size, colour, bulk option (if applicable) into an email message window.

- Check & review your order. Any deadline? Please let us know if your order is urgent. Any comments? Special requests? Please add them to your email.

- Once finished shopping, enter your shipping information. We need:


1) Your first and last name

2) Your mailing address (PO Box is ok), incl. postcode

3) Your contact phone nr.


If all details are correct, send your email message.


Once we receive your request, we will reply ASAP with an offer incl. all shipping and payment options (usually within 24hrs). NOTE: You have 1 week to respond to the offer / info we sent you. Due to the large volume of requests we receive each day, your request may expire after 7 days and you may have to place a new order.


If your order contains items that require stock-checking or you entered an International delivery address, we will manually check for availability and shipping options, then contact you via e-mail ASAP to confirm details. In any case we will not complete your order or process your payment before you confirm and approve the offer.


BY PHONE: You can order from us by contacting the Australian Seashells head office by phone on 08 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST).


BY LETTER: You can order by sending a letter to the Australian Seashells head office:

Australian Seashells Pty Ltd.

5 Ealing Mews

Kingsley, WA 6026



Contact & Communication

Australian Seashells is an online shop, so our primary means of communication with our customers is via email (i.e. we will reply to the email address you use to contact us).


Australian Seashells will not be held responsible for any missed communication due to your email address being incorrect. If you have more than one email address, please advise which email address you would like us to use to contact you.
We encourage all customers to contact us via email.

In case of problems with your email account, you can contact the Australian Seashells head office by phone on 08 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST).
Brief Cooling Off Period
After you place your order, please take a moment to review the details. 
If you notice a mistake or problem with your order, you can still cancel your order for a full refund, if you do this within the brief cooling off period. 
Please call our head office ASAP on the same business day as you placed your order (or the following business day until 12 PM Perth, WA time, if your order was placed after close of business of the preceding business day: (area code 08) 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST). After this time, your cooling off period ends, your purchase will be regarded as a firm sale and will be shipped to you.

Once your order has been shipped, we may still be able to offer you online shop credit if you return your goods to us following the guidelines in our Cancellations & Returns Section, but this will not include return postage cost.
Order Changes
Australian Seashells allows you to amend or add additional items to your order on the same business day you are placing your order (or the following business day until 12 PM Perth, WA time, if your order was placed after close of business of the preceding business day). After this point in time we are unable to combine shipping cost on your order and will have to treat subsequent requests as a new order.


Online Shop Credit
If you cancel an order or return an item, you may be eligible for online shop credit, which is valid for 12 months from date of issue. Please refer to our Returns & Cancellations section for more details for online shop credit eligibility, terms and conditions.
‘Money Back Guarantee’ for Specimen Seashells
Australian Seashells is not required to offer a credit or refund if a customer simply changes their mind, or has found another item elsewhere, according to Australian law (Trade Practices Acts). However, we acknowledge that Specimen Seashells are by definition highly individual objects and there is still no better way to evaluate a Specimen Shell than holding it in your hand and looking at it. We are offering you a ‘Money Back Guarantee' for all our Specimen Seashell items, which means that you can return any of them for a refund (or online shop credit if you prefer this) to the full value of the item(s) returned, excluding shipping cost. In short, if you do not like the shells we have selected for any reason, you can send them back for a full refund or exchange if you wish.. 
See the Returns & Cancellations section for info on how to pack shells for returning to us and note that this Money Back Guarantee only covers Specimen Seashells items - all other items or products we offer for sale in our online shop are covered in our Returns & Cancellations section.
Item Availability & Stock Checking
We list over eight thousand specimen shell categories online - and have well over one million individual specimen seashells in stock. Still, some items listed on our website may be out of stock temporarily. If we expect more stock shortly, we may not remove the item from our listing or even temporarily tag it as ‘Out Of Stock’.

If your order contains an unavailable item, we will notify you and ask you how you would like to proceed.



We ship worldwide. Check if Australia Post ships to you - if they do, we will too! All our product prices include handling/packaging. Fragile shells may need double-boxing, etc. - but we will not charge additional handling fees for such items. We commence assembly and packaging of your order once we receive payment.



Before we ship your order, a pro forma invoice will be posted, faxed or e-mailed to you with a detailed invoice incl. shipping quote to your destination.


STANDARD Delivery / Tracking

We quote and ship your order by the most economical shipping option, based on cubic parcel weight. By default we ship via Australia Post (fully trackable, delivery against signature) charged at volumetric flat rates (max. 15kg per parcel). The Australia Post tracking system sends automatic updates to your email address as soon as the parcel is lodged, delivery time quoted at max. 5 business days Australia-wide:





EXPRESS (max. 5kg)

Up to 500g

$ 10.50

$ 14.50

Up to 1kg

$ 14.50

$ 18.50

1 - 3 kg

$ 18.50

$ 23.00

3 - 5kg

(Flat Rate)

$ 22.50

$ 31.00

Over 5 kg



5kg+ (next parcel)

Per extra 1kg

$ 3.90 / extra kg

$ 8.00 / extra kg


Max. parcel

15kg+ (next parcel)

15kg+ (next parcel)

5kg+ (next parcel)

Perth Metro

1 - 3kg: $ 11.00

up to 1kg: $ 18.00


EXPRESS Delivery / Tracking
You can request Australia Post EXPRESS Service, which is charged flat rate based on cubic weight, fully trackable with automatic delivery updates to your email address as soon as your parcel is lodged. Delivery against signature is quoted within max. 3 business days to Australian destinations. Max. EXPRESS shipping weight is 5kg. If your order weighs more, we
pack multiple parcels to be shipped together, no problem.


Combined Shipping Cost

We will automatically consolidate shipping cost for all items in your order. This means that if your order contains items that require stock-checking (i. e. Specimen Seashells), your order may briefly be on hold / delayed until we have all your items confirmed and available.


Economic Shipping / Large Shipments / Courier Delivery

If your order exceeds total weight of 15kg (packaged) or a courier delivery i.e. via SENDLE or TNT looks like a better / more economic option for your order, we will offer this as well. Please note that (like all fully trackable couriers offering signed delivery), TNT and SENDLE require a physical street address (no PO Boxes!). Flat rate shipping via SENDLE for large orders may be considerably cheaper than Australia Post.


Domestic Delivery Times
Australia Post generally advises Standard Domestic delivery service Australia-wide (all Australian mainland destinations) of 5 business days (1 week), EXPRESS Post max. 3 days Australia-wide; deliveries within the Perth Metro area at max. 2 days (Standard) and 1 day (EXPRESS). For comprehensive domestic delivery information, please visit the Australia Post website. TNT advises 4-5 business days for Australia-wide shipping; SENDLE quotes max. 10 days.


Delivery Special Instructions / Redirections
Our default tracked Australia Post delivery option is against signature only. You can request redirection via the parcel tracking link provided prior to arrival. If a signature is required and you miss the delivery, your parcel will usually be held at your local PO and you will be notified via email, SMS - or via a physical card with pickup instructions left in your letterbox. Please advise if you need to specify delivery instructions for your shipment.


We ship worldwide. All International orders are evaluated with care for each shipment to ensure we are quoting the best possible (most economical) and trackable shipping option for your destination.


STANDARD AirMail Delivery / Tracking

We will quote International shipping via Standard Australia Post AirMail (Standard AirMail) by default. This service is trackable via www.auspost.com.au and delivery to most destinations worldwide is estimated at 6-10 business days.


EXPRESS AirMail Delivery / Tracking

Please request Australia Post AirExpress shipping (Standard AirMail) if you would like faster delivery against signature, featuring automatic delivery updates. All parcels are also manually trackable via www.auspost.com.au and delivery to most destinations worldwide is estimated at 4-5 business days.


International Delivery Times
Australia Post generally advises delivery to most destinations in Asia as 4-5 business days, USA and Western Europe as 6-10 business days via Standard AirMail (pending customs and security screening on arrival). For more detailed and comprehensive Intl. delivery times, please visit the Australia Post website.

IMPORTANT International Customs / Duty Notice:
Australian Seashells will export tax-free goods when shipping your order from Australia. Please be aware that tax / duty may apply for importing goods to your destination on arrival in your country. Please check applicable duty rates at your local customs office.


International Courier Shipping
We can ship via your own preferred courier (TNT / EMS / DHL). Please advise details when placing your order if you would like to use your own courier account for shipping.
Courier Delivery Times: 
Most worldwide Courier deliveries will take 4-5 business days from date of lodgement, pending fast-tracking of customs / quarantine inspection. NOTE: Courier delivery services require a physical street address for delivery (no PO Boxes).


International Shipping - Issues
- Delivery to destinations in ARGENTINA, BRAZIL, CHILE, ISRAEL, ITALY, PHILIPPINES, RUSSIA, PORTUGAL and SPAIN may be problematic due to frequently changing import regulations. Please consider trackable Australia Post AirMail services like AirExpress Intl or courier delivery (options will depend on parcel weight / destination) for better handling of larger parcels and faster delivery against signature only.




Incorrect Address or Delivery Details
Address changes and/or corrections will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be completed by contacting the Australian Seashells sales team before your order is being shipped.

Customers who provide addresses that Australia Post have deemed as incorrect and/or have insufficient details to ensure delivery may result in the following:
-        Delivery Delays
-        Lost / Missing Parcels
-        Parcel Returned to Australian Seashells
If Australian Seashells was responsible for incorrectly addressing a package, then we will be responsible for resending, replacement or refund of the items not delivered or delayed.
Any package returned to Australian Seashells due to incorrect and/or insufficient information supplied by the customer will have to be re-sent and will incur another delivery charge. Australian Seashells will contact you via email to discuss your delivery options and confirm address details prior to re-sending your order.


If a package is returned to Australian Seashells due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Australian Seashells will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made. We won't be responsible for replacing your damaged goods, but will contact you prior to resending your parcel to discuss all your options.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer is not eligible for a refund or online store credit from Australian Seashells.
If the package has the correct delivery information and is deemed 'lost' by Australia Post after an Australia Post investigation, Australian Seashells will liaise with Australia Post on your behalf and offer to replace the items or issue online shop credit, but we ask you to please complete the minimum steps first as outlined in our Missing / Lost Parcel section (i.e. same as for a missed delivery attempt).


Tracking Parcels

Australia Post TRACKING automatically starts sending tracking updates to your email address as soon as your parcel is lodged. If your shipping address is correct and you have not received your parcel or either digital notification (via email / SMS) or a physical card within the appropriate time frame (i.e. 1 week for Domestic, 2 weeks for Intl. delivery), please again check your email / SPAM filter for Australia Post delivery updates. If you have not received Australia Post or courier tracking details, please notify us, so we can follow up delivery progress on your behalf as soon as possible.


Missing / Lost Parcel
If your parcel has not arrived or tracking info is inconclusive, you must contact Australian Seashells within 3 (three) weeks of receiving the automated 'parcel shipped' delivery update, so we can follow up the shipment and offer you replacement, online shop credit or a refund if your order has gone astray. 

Australian Seashells will liaise with Australia Post or courier on your behalf if your parcel goes astray. We will also replace items or issue online shop credit, but only after you have completed the following steps:

- Check with your local Post Office or courier for arrival of the parcel within 3 weeks of the parcel shipping date, using the trackable consignment ID provided. In case you missed delivery and did not receive or overlooked the digital notification from AusPost or the physical card placed in your letterbox, please immediately check with your local PO or courier staff, as local delivery hubs will generally only keep parcels for 2 weeks before returning them to us.

- Contact the Australian Seashells sales team via e-mail or phone with the information you obtained from your local PO staff within four (4) weeks of the parcel shipping date.


Mail Redirections 
Customers please note that Australia Post Redirections may not work with some parcels. Australian Seashells will not be responsible for replacing goods or extra costs if a mail redirection application with your local Post Office has not been successful. Please update your account details and contact our sales team to ensure that any current order has your updated address details.


Please check all details incl. proposed delivery times and ensure you wish to purchase the item(s) in your order before you complete your purchase and proceed with the payment. 
If your order is urgent (i.e. for a specific event) and want to cancel due to timeframe, please first discuss your requirements with our sales team before cancelling, as we may be able to fast track your order to assist you.

To cancel an order made by mistake, or to upgrade your shipping to Express delivery, we can offer you a short cooling off period. Please call our head office ASAP on the same business day as you placed your order (or the following business day until 12 PM WA time, if your order was placed after close of business of the preceding business day), on 08 – 9409 9807 Monday to Friday, 9:00 AM to 4:00 PM (local Perth, WA time) or 7:00 AM to 2:00 PM (AEST). Otherwise your purchase will be regarded as a firm sale and will be shipped to you.
We do not offer an extended cooling off period or to cover shipping cost for returned items once your order has been shipped.
Returns Policy
We understand that at some point you may need to return an item to us. As we ship all items via trackable delivery services, every order has a recorded delivery date. 
Before sending any items(s) back to us, please contact our sales team to discuss your reason for the return and to organise approval for returning item(s) to Australian Seashells.

IMPORTANT: Please check the item(s) you received carefully as soon as they arrive and understand the following return policy terms:
-      While you can return item(s) to Australian Seashells if you have made a mistake in ordering or changed your mind, we require notification within 1 business day of the recorded delivery date to organise online shop credit for you. Australian Seashells will not refund postage or pay for any return postage cost.
-     If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
If the item you received is wrong (not what you ordered), we require notification within 5 business days of the recorded delivery date. We may ask you to send us photographic evidence, but we will also do our best to ensure you receive your ordered items ASAP and will send you instructions for return shipping.
-        Australian Seashells does not offer online shop credit for products that are returned damaged to our office or never arrive. The return address for all orders is: Australian Seashells Head Office, 5 Ealing Mews, Kingsley, WA 6026, Ph: +61-8-9409 9807. To qualify for credit, an item must be returned in good order, ready to be re-sold. Failure to package a returning item properly will invariably result in no online shop credit and the item(s) will be returned to the customer.
-        Any online shop credit issued for a return will be for the value of the returned item only. All online shop credit will be valid for 1 year from date of issue. Online shop credit for any item does not cover the cost of return postage.
How to Return an Item
Before returning any items please contact the Australian Seashells sales team to discuss your reason for requesting (and confirming) your return. Please also refer to our Returns Policy.

If you are returning an item for online shop credit, please package the item with sufficient packaging and protection (i.e. bubble-wrap and cardboard) to ensure that contents do not slide around inside the outer packaging (i.e. cardboard box) to cause damage (or any further damage) to the returned item, especially if a damaged item is the reason for the return. Keep your original Australian Seashells packaging until you have made contact with our head office or sales team. We do encourage you to re-use the packaging that we have used to send your goods. If you feel that the packaging cannot be reused for whatever reason you will need to provide your own secure and sturdy packaging.
All items being returned must include a copy of the supplied invoice we issued to you and we ask you to please specify the reason for the return.


This policy covers Australian Seashells PTY Ltd, ABN 35066393646, its online and retail business.

Australian Seashells respects your privacy and is committed to keeping your personal information safe. As online shop, we will obtain certain customer information such as names, mailing addresses, contact phone numbers, email addresses and product related interests.

This information is used to facilitate ordering, shipping and transactions and may be used for our own marketing purposes.

We acknowledge that when you provide your personal information, you do so trusting Australian Seashells to only collect and use your personal information in accordance with this Privacy Policy. Australian Seashells will never disclose any customer information to any third party without your consent.

Please contact us if you have any queries regarding our privacy policy or your personal information.


Information collected from visitors
Other than stated in this Privacy Policy, Australian Seashells Pty Ltd will not collect or use your personal information without your consent.  
Log files are stored on the web server saving details when you: 

- view or browse Australian Seashells products and/or services;
- interact with us through social media (including Facebook and Pinterest);
- register on the Australian Seashells website or mailing list;
- contact us; we may also keep a record of that contact;
Details may include the visitor's IP address, browser type, referring page and time of visit (i.e. via Google Analytics).


Personal Information Use and Access
We will only collect additional personal information with your consent. Any visitor information collected by the site is used to evaluate and improve website performance. If at any time you wish to view, change or update any personal information we may have on file for you, please contact our head office via e-mail or phone for assistance.

To delete the information Australian Seashells Pty Ltd has about you, please request this when your contact us and we will take all reasonable steps to delete such information unless it must be kept for legal reasons.

NOTE: No personal details of any kind will be sold, rented or leased to 3rd parties.


Updates & Email
When you complete a purchase with Australian Seashells, you can choose options how to communicate with us.

Australian Seashells may contact you via email:
-        with updated information about the Australian Seashells website.
-        with information about our products and services, as well as upcoming events or discount promotions - if you requested or subscribed to a service.

We will not email anyone unless they request this specifically. If you believe you have received unsolicited email from us, please contact us immediately!


Mailing List

If you have subscribed to the Australian Seashells mailing list (via MailChimp), you may unsubscribe by following the instructions which are included in the emails you receive. Australian Seashells does not send unsolicited emails. Our email newsletter or any other notifications are sent only to customers or visitors who subscribe to mailing list options.

NOTE: The mailing list will be suspended during the current website update. Previous subscribers may have to sign up again once the mailing list is relaunched.
Cookies are small digital signature files that are stored by your web browser. They allow your preferences to be recorded when visiting the website and track your return visits. We do not collect or store visitor data. We employ Google Analytics to keep track of overall visitor numbers and to help pinpoint potential linkage problems, but we do not send or exchange additional browser cookies. We reserve the right to implement cookies and to update this policy in future.


Online Security 
All current Australian Seashells website content is located at seashells.net.au and hosted by Australian Standard compliant host provider VentraIP. Other domain portals we may employ will duplicate this content and/or link to this website. We endeavour to meet the highest global standards in security while acquiring, transmitting and handling customer details. No SSL certificate is required, as our site does not handle or allow for customer data input.


Third Party Security
- National Australia Bank (www.nab.com.au) for EFT processing and NAB Transact Direct for VISA & MasterCard processing.

- Australia Post (www.auspost.com.au) for all Standard and Express Domestic and Intl. eParcel shipping.

- TNT / DHL / SENDLE Domestic & Intl. Courier shipping (case-by-case customer consent required).

- VentraIP (ventraip.com.au) webhosting and email management. 

- Symantec / Norton (www.symantec.com) for email security / Antivirus screening.
Australian Seashells will not otherwise disclose your personal information to other companies or third parties without your consent.


Storage of Personal Information
All payment information you provide is only handled by our trusted staff and NAB Transact Direct. We do not keep payment details on file by default.

Access to any other stored customer information (i.e. address information) is restricted to Australian Seashells Pty Ltd employees with specific authorization.

Australian Seashells will endeavour to continuously improve safeguards to keep your personal information as safe as possible, meeting the highest standards in online security. 
Australian Seashells will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in its power to prevent this as a responsible Australian online retailer.
Policy Updates
If Australian Seashells becomes aware of any ongoing concerns or problems with the company website or email processing, we will address these concerns promptly. If you have any problems or queries relating to security issues or you have a problem or complaint, please contact the Australian Seashells head office via phone or email.

Australian Seashells Pty Ltd will continue to expand and improve its online shop presence and reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the Australian Seashells website. The amended Privacy Policy will apply whether or not we have provided you specific notice of any changes or updates.
NOTE: The Australian Government Online Security website (ACSC) provides simple steps you can take to protect your personal information online.    

If you have a complaint about how we handle your personal information, please contact our head office via email, phone or letter. We will do our best to resolve your complaint and always aim to do the right thing by all our customers.  


The information contained on the Australian Seashells website may contain technical inaccuracies or typographical errors. All liability of Australian Seashells Pty Ltd howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.